Support

PC Maritime's attitude to customer support

We are committed to offering effective customer support in all aspects of our operations. We want our customers to be satisfied with our products and general services, and to feel that we listen to comments and feedback.

We believe in direct personal support to end-users of our products. We utilise modern communication methods such as email and internet, and rarely do we have to send out an engineer to solve a problem.

After sales support

The value of good after sales support is not always taken into account by the buyer at the outset. This may be because the buyer within an organisation is not the same as the person who will actually use it. For example, the buyer of an ECDIS system is unlikely to be the vessel navigator or master.

In our experience after-sales support is very important to end-users, who need to be able to ask questions and resolve issues quickly and efficiently. It is equally important to the purchasing company that no extra expense is incurred after the main purchase as a result of support issues.

Our support objectives

• To respond to requests quickly
• To solve problems effectively and at minimum cost
• To listen to customer feedback and to take it into account

Have you got a problem with one of our products?
Click here and email us your problem